1. What is your MOQ?
MOQ is negotiable, but we strongly suggest that the value of an order should be over 300 USD. However, we accept a low quantity for your trial order. Please feel free to tell us how many pieces you want. We will calculate the cost correspondingly, hoping you can place a big order after checking the quality of our products and knowing our services.
2. How long is the lead time for the sample?
For ready goods, the lead time is usually 4-7 days, and some of them are free of charge. If you have your own design for crystal products, the sample time is usually in a week, and for metal products, the sample time is usually in 15 days. Anyway, we will do it as early as possible.
3. How long is the lead time for bulk production?
For crystal products, it usually takes 7-10 days. For metal products, it usually takes 10-20 days.
4. What format of file do you need if we provide our own design?
The format of the file can be JPG, PNG, AI, PDF, CDR for 2d design, and OBJ, STL, 3D Max for 3D design.
5. What's your payment term?
Our normal payment method is T/T; other ways of payments are negotiable.
6. How to make the quality control?
We have our own QC department, and we can also show photos and videos to our customers before shipment.
7. Can we get compensation if the products don't meet our demands?
We can compensate the customer for the loss for the fault on our side.